Question 1

Where can I report my returns/defects?

Accepted Answer

Report your defect with an email containing  a picture, item name, size and color to the contact of your brand:

AMT STUDIO: office@amt-studio.com (office@amt-studio.com)
MUS BOMBON/DESIGNERS SOCIETY: administracion@japinternational.es (administracion@japinternational.es)
TIMI OF SWEDEN: support@timiofsweden.com (support@timiofsweden.com)
ANNA + NINA: aftersales@anna-nina.nl (aftersales@anna-nina.nl)
LAUNDRY LAB: info@laundylabagency.com (info@laundylabagency.com)

You will receive a credit note or a new item depending on the brand.

Feel free to add info@laundrylabagency.com (info@laundrylabagency.com)in cc for urgent and important matter so we can follow up for you.

Question 2

I need a copy of an invoice, where can I find it?

Accepted Answer

If you need a copy of an invoice, you can email your contact at:

AMT STUDIO: office@amt-studio.com (office@amt-studio.com)
MUS BOMBON/DESIGNERS SOCIETY: administracion@japinternational.es (administracion@japinternational.es)
TIMI OF SWEDEN: support@timiofsweden.com (support@timiofsweden.com)
ANNA + NINA: aftersales@anna-nina.nl (aftersales@anna-nina.nl)
LAUNDRY LAB: info@laundylabagency.com (info@laundylabagency.com)

Question 3

How do I make an appointment?

Accepted Answer

If you want to make an appointment with one of our agents you can visit the "Appointments Page" or click here.(javascript:void(0))

Question 4

Can I make an appointment for multiple brands?

Accepted Answer

Yes! Please check our appointments page.(javascript:void(0))

Question 5

When will my order arrive?

Accepted Answer

You can find this info on all order confirmations.

Question 6

Where can I re-order?

Accepted Answer

Re-ordering at Laundry Lab Agency is super easy! Click here (javascript:void(0))to visit our B2B page.

Question 7

Where can I find my B2B login?

Accepted Answer

If you're a new customer; email us at info@laundrylabagency.com. Please mention the brand you want a login for. Check our B2B page (javascript:void(0))for more info.

Question 8

What is my mark-up?

Accepted Answer

You can find all the information regarding mark-ups and retail prices in our brandbook.  Visit our brands page to view the brandbook.

Question 9

Where can I find the retailprice for a product?

Accepted Answer

You can calculate the retailprice with the mark-up that you can find in the brandbook. Check out our brands page to view the brandbook.

Question 10

I need pictures for social media. Where can I find them?

Accepted Answer

Our B2B page conveniently has buttons to take you to all the available pictures. Click here t(javascript:void(0))o go to the B2B page.

contact information