Frequently asked questions


Where can I report my returns/defects?

Please email with a picture, item name, size and color. You will receive a credit note or a new item depending on the brand.

Where can I re-order?

Re-ordering at Laundry Lab Agency is super easy! Click here to visit our B2B page.

How do I make an appointment?

If you want to make an appointment with one of our agents you can visit the "Appointments Page" or click here.

I need a copy of an invoice, where can I find it?

If you need a copy of an invoice, you can email us at!

When will my order arrive?

You can find this info on all order confirmations.

What is my mark-up?

You can find all the information regarding mark-ups and retail prices in our brandbook. Click here to view the brandbook.

Where can I find the retailprice for a product?

You can calculate the retailprice with the mark-up that you can find in the brandbook. Click here to view the brandbook.

I need pictures for social media. Where can I find them?

Our B2B page conveniently has buttons to take you to all the available pictures. Click here to go to the B2B page.

Can I make an appointment for multiple brands?

Yes! Please check our appointments page.

Where can I find my B2B login?

If you're a new customer; email us at Please mention the brand you want a login for. Check our B2B page for more info. Any communication to other channels regarding this will be left unanswered.