Frequently asked questions

FAQ

Where can I report my returns/defects?


Please email info@laundrylabagency.com with a picture, item name, size and color. You will receive a credit note or a new item depending on the brand.




Where can I re-order?


Re-ordering at Laundry Lab Agency is super easy! Click here to visit our B2B page.




How do I make an appointment?


If you want to make an appointment with one of our agents you can visit the "Appointments Page" or click here.




I need a copy of an invoice, where can I find it?


If you need a copy of an invoice, you can email us at info@laundrylabagency.com!




When will my order arrive?


You can find this info on all order confirmations.




What is my mark-up?


You can find all the information regarding mark-ups and retail prices in our brandbook. Click here to view the brandbook.




Where can I find the retailprice for a product?


You can calculate the retailprice with the mark-up that you can find in the brandbook. Click here to view the brandbook.




I need pictures for social media. Where can I find them?


Our B2B page conveniently has buttons to take you to all the available pictures. Click here to go to the B2B page.




Can I make an appointment for multiple brands?


Yes! Please check our appointments page.




Where can I find my B2B login?


If you're a new customer; email us at info@laundrylabagency.com. Please mention the brand you want a login for. Check our B2B page for more info. Any communication to other channels regarding this will be left unanswered.